How to claim – all information for the event of a claim

If you are claiming under your travel accident insurance, please note the following:

• In the event of an accident, a doctor must be consulted immediately.

• The accident must be reported immediately to HanseMerkur Travel Insurance.

• An accident resulting in death must be reported to HanseMerkur Travel Insurance within 48 hours, even if the accident itself has already been reported.

• If HanseMerkur cannot be reached, the accident must be reported immediately to the Emergency Service on +43 1 315 2444

If you submit a claim under your travel assistance insurance, please note the following:

• We provide the benefits from this insurance via our worldwide 24-hour emergency call service. This can be reached around the clock on +43 1 3152444

Submit a claim online

Please send the claim form by email to: reiseleistung@hansemerkur.at

Claim form (Cancellation insurance)

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs
• Send original documents that we request to: HanseMerkur Reiseversicherung AG, Dannebergplatz 19/9, 1030 Vienna/Austria

Submit a claim online

Please send the claim form by email to: reiseleistung@hansemerkur.at

Claim form (Curtailment insurance)

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs
• Send original documents that we request to: HanseMerkur Reiseversicherung AG, Dannebergplatz 19/9, 1030 Vienna/Austria

Submit a claim online

Please select the appropriate claim form and send it by email to: reiseleistung@hansemerkur.at

Claims form (Travel health insurance)

Claims form (Long-term stays abroad)

Claims form (Foreign guests)

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation of the organiser
• Copy of the insurance certificate
• The bank details of the recipient for payment of any compensation (for foreign transfers, the IBAN number and the BIC code)
• Send original documents that we request to: HanseMerkur Reiseversicherung AG, Dannebergplatz 19/9, 1030 Vienna/Austria

Please send the claim form by email to: reiseleistung@hansemerkur.at

Claim form (Liability insurance)

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• Addresses of all parties involved
• If possible, a cost estimate and proof of purchase in the event of material damage
• Send original documents that we request to: HanseMerkur Reiseversicherung AG, Dannebergplatz 19/9, 1030 Vienna/Austria

Please also note:

• In the case of liability claims, under no circumstances should a debt be recognised to the injured party
• The names and addresses of claimants and witnesses must be noted down

Please send the claim form by email to: reiseleistung@hansemerkur.at

Claim form (Luggage insurance)

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs
• Send original documents that we request to: HanseMerkur Reiseversicherung AG, Dannebergplatz 19/9, 1030 Vienna/Austria