Glossary – Insurance terms from A to Z

A patient transport operation involves the transport of an ill or injured patient from abroad back to his or her place of residence. If medical care cannot be provided abroad, this is a medically necessary return transport. In the case of a medically reasonable return transport of the patient, the recommendation made in consultation between the attending physician and a neutral flight physician from the Emergency Call Service is normally sufficient. In both cases, contact must be made with HanseMerkur in order to organise what is necessary, to coordinate with the doctors and to clarify the assumption of costs. For this purpose, the 24-hour emergency call service is at your disposal.

International health insurance policies provided by HanseMerkur Travel Insurance generally cover medically reasonable return transport of the patient. Please refer to the general insurance terms and conditions in each individual case.